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KMID : 0365220210580020013
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Korean Journal of Public Health
2021 Volume.58 No. 2 p.13 ~ p.24
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Designing a university counseling center guiding chat-bot for improving the accessibility in COVID-19
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Choi Da-Jung
Cho Ae-Ri
Kim Chang-Dae
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Abstract
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Objectives: Korean Society of Traumatic Stress Studies (KSTSS) investigated the impact of Coronavirus disease on mental health, found the 20s were the most negatively affected. Also, the preliminary survey in this study of 82 members of S-university found that information about the school counseling center and its programs was insufficient and accessing the information was also ineffective. These results prove that improving the accessibility of university counseling centers is necessary.
Methods: A rule-based chat-bot was designed to guide counseling centers, its programs and application procedures, and to help recommend customized programs. User and expert interviews were conducted as a user-test of this initial chat-bot.
Results: The chat-bot 'Shasha' was improved based on the opinions suggested from the user-test, and the completed version of ‘Shasha’ was distributed. According to the user interview of the completed version, the positive evaluation included ‘increase motivation of counseling service’, ‘reduce physical and psychological barriers to counseling center', and ‘feasibility’ and ‘anxiety of personal information exposure’ were extracted as negative elements.
Conclusion: Chat-bot "Shasha" is significant in that it focused on the mental health of college students, that its scenario is excellent and distinct, and that its scenario can easily expand on other chat-bot designs objecting to improve accessibility of any kind of institution.
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KEYWORD
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covid19, chatbot, university counseling center, counseling service accessibility, college student
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